You may return most new, unopened items within 14 days of delivery for a full refund. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
Alto stand has a 60 day tryout period (60 days from purchase date) we allow this time for you to tryout alto comfortably. If during this time you want to swap Alto stand for another size please make sure use our listing swap link here. If you are not satisfied with the product and are still inside the 60 day return window please ship the product back and we will issue you a full refund. Please be aware that we do not cover the cost of shipping item back to us. Make sure to package the item well to avoid any damage.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
For Alto stand returns: if you feel you need a diffrent size please request return, you will have to ship item back to us. Make sure to confirm your size using our size selector please click here.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.